Managing difficult people and conversations

Course Description

Managing professional relationships effectively is important, and this is particularly true for Clerks and local council officers. Yet whether it's with other officers or with councillors, sometimes difficult situations will present themselves, and it's vital to have the skills to manage the challenges.

This session for local council officers explores practical techniques and ideas to manage difficult relationships in a council environment.

This is an interactive course  and offers the opportunity to network with Clerks, officer and Councillors from Councils across England and Wales to share best practice and ideas. 

Please note  the course is open to all county associations and will therefore have clerks and councillors not from Northamptonshire in attendance. We hope that this will allow for this course to be delivered more often and throughout the year.

When booking onto this course, the details that you provide will be used to book you onto a third party website where you will receive booking confirmation. Your details will only be used for the purposes of sending joining instructions.

Who Should Attend
Whilst this course is primarily aimed at clerks and council officers, councillors are also welcome to attend.

Cost  (per delegate)

£42 +VAT Members
£84 +VAT Non Members


Course tutor

Breakthrough Communications


Breakthrough communications is passionate about helping and supporting organisations to communicate more effectively and compliantly. They support parish councils to communicate and engage with their communities, residents and partners. We support them with all aspects of community engagement as well as GDPR and FOI compliance.




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